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From FOS Productivity to FOS Effectiveness – Rethinking the Frontline of Lending

From FOS Productivity to FOS Effectiveness – Rethinking the Frontline of Lending

In an increasingly digital lending environment, significant attention is being placed on technology, analytics and automated credit decisioning. Yet, for lenders operating through branch- and field-intensive models, one of the...

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First Salary, First Credit Card: Financial Lessons for Young Borrowers

First Salary, First Credit Card: Financial Lessons for Young Borrowers

Receiving your first salary is an exciting milestone. It brings a sense of financial independence and, for many young professionals, marks the beginning of managing money on their own. Around...

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The Cost of Getting Underwriting Slightly Wrong at Scale

The Cost of Getting Underwriting Slightly Wrong at Scale

Underwriting is built around assumptions.  What does a borrower actually earn? How stable is that income? How much existing debt can they service? What loan amount can they reasonably repay? ...

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Good Debt vs Bad Debt: Can Borrowing Ever Be Healthy?

Good Debt vs Bad Debt: Can Borrowing Ever Be Healthy?

Debt is often viewed negatively, but borrowing money is not automatically a bad financial decision. People use loans to buy homes, fund education, start businesses, purchase vehicles, and manage major...

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Fast Loans, Faster Decisions: Are We Measuring the Right Things in Digital Lending?

Fast Loans, Faster Decisions: Are We Measuring the Right Things in Digital Lending?

A few years ago, India’s digital-lending ecosystem faced a very different problem.  Instant-loan apps many of them linked to overseas operators were offering quick, unsecured credit at extremely high costs,...

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